FAQs

FAQs


Q: Can documents be sent to a third party?
A: Yes, they can.

Q: How do I send documents by post to a third party?
A: Enter the third party’s address in the "postal address" field when making your request.

Q: Can documents be emailed to a third party?
A: Yes! Just include the third party’s email details in the "special instructions" field during your request.

Q: How do I submit documents to World Education Services (WES)?
A: Make a document request and include a note in the "special instructions" box stating that the documents should be sent to WES. Be sure to include your WES reference number for proper processing.

Q: What information is included in a standard letter of confirmation?
A: A standard letter of confirmation includes your award details. Additional information such as dates of study and mode of study (full-time or part-time) can be included if requested. Make sure to specify any additional details in the "special instructions" field when making your request. If we cannot provide the requested information, we will contact you.

Q: Can I still order documents if I have outstanding debt with the University?
A: No, documentation will not be provided if you have outstanding debt. You must clear your debt first by contacting the finance department at incomesection@wlv.ac.uk Be sure to include your student number, or your name at the time of study and date of birth in your email.

Q: Can current students order documents from the Graduate Services Department?
A: No, current students should order their letters and documents through their e:Vision account.

Q: Can I still access my record on e:Vision after graduation?
A: Yes, e:Vision remains open for graduates. You can access your records, download your transcript and results letter, and order documents via the graduation page.

Q: How can employers or agencies verify my University of Wolverhampton award?
A: Employers or agencies should use the Higher Education Degree Datacheck (HEDD) online verification service. Please note this service is only for third-party use.

Q: How long are past student records kept?
A: Historically, manual records were only kept for six years, excluding award details. However, with more data now stored electronically, our retention policy has been reviewed.

Q: Can all past records be provided?
A: While we make every effort to fulfil requests, we cannot guarantee the availability of all information related to a student’s course of study.

Q: How can I contact Graduate Services?
A: You can contact Graduate Services at: