Student Update: IT systems recovery progress, assessments, and support

Dear students,  

Welcome back to those who have recently returned to teaching on campus. I am pleased to be able to share the following update on the further progress made regarding the ongoing restoration of our digital systems.  

I would also like to take this opportunity to pay tribute to the staff, particularly within our Digital Services team, who have worked tirelessly to minimise disruption whilst restoring access to our key systems safely, and teaching staff who adapted to deliver blended learning and teaching.  

Please be aware that whilst good progress has been made, a significant amount of work continues behind the scenes.  Please bear with us over the next few weeks as there may be further disruption and delayed responses. Please do keep an eye on Canvas and myWLV app notifications for further updates. You can find FAQs and previous communications regarding the recovery process here.    

 e:Vision student portal 

Your e:Vision student portal is now available for use again. Within the portal you will be able to manage your study and view information as normal.   

Enrolment 

If you have recently commenced study with us and have been unable to enrol due to the unavailability of e:Vision, you are now able to complete your enrolment through the task within the portal. It is important to ensure you complete enrolment as soon as possible to ensure that your access to study is not impacted. If you believe this might apply to you but are unsure, you are able to see your enrolment status within e:Vision. 

Results  

Semester one module results and related awards have now been processed. You can view your results within e:Vision as well as access your transcript.   

Assessment 

Rescheduled assessment has now been updated with the revised due dates reflected in the portals within Canvas. Where you have queries relating to the submission of this assessment you should contact your module leader for further details.  

If you are required to resubmit an assessment from semester one, you will have now been allocated to the relevant resubmission portal in Canvas, with the due date to be extended to the week commencing 15 April – do not worry if you are seeing a date in the week commencing 25 March as this will be updated shortly. 

Access to specialist software

If you are continuing to be impacted by not having access to required specialist software, then you should be assured that the University will put specific arrangements in place for you that reflects this impact in the related assessment. This is particularly the case for students in the School of Creative Industries and the Computer Science subject area; however, this also applies to specific modules outside these areas. 

Extenuating circumstances and extensions 

Now that e:Vision is available again, all requests for extenuating circumstances or extensions should be submitted through the portal in the usual way. 

If you submitted an extenuating circumstances claim through the alternative form between Thursday 14 March and Wednesday 20 March then you do not need to resubmit this request as they will still be reviewed. A reminder that rescheduled assessment does not permit additional extension requests (however, Student Support and Wellbeing extensions will be applied within the portals). Extensions can be requested for non-rescheduled assessment as usual. 

Libraries 

Desktop PCs in all the libraries are now available for student use.  The team is working to get the laptop loan system operational as soon as possible.  Priority loans will be for students who had already made a request prior to the current IT issues. 

The Skills for Learning Team is available throughout the assessment period to offer support with assignments and exams.  More information is available on this Exam support webpage. 

Free tea and coffee are available during the assessment period in the libraries. 

Information about Library opening hours over the Easter period is available on the Library’s Easter opening hours webpage.  

Finally, I would like to wish the best of luck to those of you who are undertaking assessments and I hope that you all can take time to rest over the Easter break. If you are in need of advice or wellbeing support, please do make use of the services and support available from your Students’ Union and the University, see details below.  

Best wishes,  

Professor Gill Knight  

Pro Vice-Chancellor Academic Leadership and Student Experience  

Student Life and SU Support  

Student Life is still available to support you. Please contact the teams below to access support in the same way as usual:  

• Disability and Inclusion - disability-inclusion@wlv.ac.uk   
• Mental Health and Wellbeing - MHWenquiries@wlv.ac.uk or complete a registration form via this link   
• Support to study - supporttostudy@wlv.ac.uk or complete a cause for concern form via this link   
• Dennis Turner Hardship Fund - Money@wlv.ac.uk or for new applications, please follow this link.   
• Safeguarding and PREVENT - safeguarding@wlv.ac.uk or to log a new safeguarding or PREVENT concern, please follow this link.   

Please do include your student number and a summary of how we can support, or with an outline of your concern within any email you send to our teams.  

24-hour support via phone or online  

The University of Wolverhampton has invested in a newly developed student support platform in collaboration with Care First called WLV Student Life Connect. This is a counselling, information and advice service offering support for issues arising at university, home, or work.  

This is a FREE, CONFIDENTIAL, INDEPENDENT, and IMPARTIAL source of support for you, as an undergraduate, postgraduate taught, postgraduate research student, or an apprentice learner. Here you can access advice, guidance, and support on a wide range of care issues, health issues, benefits and entitlements, relationships, childcare, anxiety, depression and more.   

Please follow this link to find out more  

Students’ Union 

The Students’ Union advice centre remains open and available by phone, online and in person, at City Campus to help support students. The team can advise on issues including wellbeing, academic, housing and signposting financial support. Students can visit in person at the Ambika Paul building, City Campus, opposite the Harrison Library. 

Opening hours are 9am - 4.30pm Monday to Friday or by phoning between the hours of  9 am - 4.30pm Monday to Friday: 01902 322038.   

Student voice

Sabbatical officers

sabbatical officers are committed to improving student experience. Contact them for matters arising in their area of responsibility:

• To champion your needs and make your voice heard: President Bisola Olatunji Bisola.Olatunji@wlv.ac.uk
• VP Academic: Yetunde Adedipe Yetunde.Adedipe@wlv.ac.uk
• VP Diversity: Yemi Adeyemi Opeyemi.adeyemi@wlv.ac.uk 
• VP Community and welfare: Funbi Babatunde  Oluwafunbi.Babatunde@wlv.ac.uk

School and Course Reps

The network of School, Course and Liberation reps are here to help you navigate issues arising in student life. They gather feedback from students to pass on to their departments as well as holding regular drop-in sessions.

Email welcomedesk.wolvesunion@wlv.ac.uk or Natalia.Falacinska@wlv.ac.uk  to find out more or be put in touch with the right member of our team.

Follow the SU on Instagram at @wolvessu and Facebook at facebook.com/wolvesunion and look out for SU email newsletters for latest updates about facilities and events.